Digital Health (Private) Limited (hereinafter referred to as “us” “we” or “our”) is committed to respecting your privacy and to complying with any applicable data protection and privacy laws. You voluntarily submit your personal information by signing up to login to the Doc 990 website and by using our products and services, you agree to the practices and policies outlined in this privacy policy and you hereby consent to the collection, use, and sharing of your personal information as described in this privacy policy. If you do not agree with this privacy policy, you cannot use this service. If you use the services on behalf of someone else (such as your parents or child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to accept this privacy policy on such individuals or entity’s behalf.

We are providing this privacy policy to help you understand how we collect, use and protect your information when you visit Doc 990 web and WAP sites and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information. You should read this notice in conjunction with the terms of service for the Doc 990 Web and WAP sites.

  1. Personal Information Collection


    We may collect personal information including but not limited to your contact data (such as your e-mail address, phone number fax number); demographic data (such as your gender, your date of birth and your zip code); medical data (such as information relating to the doctors, dentists or other healthcare specialists, professionals, providers, or organizations (collectively, “healthcare providers”) you have visited, reasons for your visit, your dates of visit, your medical history, and other medical and health information (blood group, BMI, allergies etc.) you choose to share with the doctors and us and other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, credit cards/debit cards details and personal information in emails or letters that you send to us. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you. You acknowledge that you will ensure that your personal information you disclose is accurate, complete and upto date.

  2. Doctors

    If you are a healthcare provider who uses our products or services we may collect personal information such as your name your specializations, qualifications, professional experience, SLMC registration details, places of practice, charges, contact data (such as your e-mail address, phone number, fax number); demographic data (such as your gender, your date of birth and your zip code); and any other information you choose to share with the patients and us. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you. You acknowledge that you will ensure that the personal information you disclose is accurate, complete and upto date.

  3. Non-personally identifying Information

    We may also collect non-personally identifying information about your visit to our web, WAP and other similar websites based on your browsing (click-stream) activities. This information may include your IP address; domain server; type of device(s) used to access the services; web browser(s) used to access the services; referring webpage or other source through which you accessed the services; geolocation information; and other statistics and information associated with the interaction between your browser or device and the services. This helps us to manage and develop our websites better, to provide you with a more customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

  4. How will we use your information?

    We may use your information to provide you with our online appointment booking services and any other services, for administration, service improvement and maintenance purposes, responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

    We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email, Fax, Pager, WAP and the world wide web. We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party. For example you may simply receive an advertisement on your personal web and WAP page according to any preferences indicated by you and/or according to your interests. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this privacy policy.

  5. When will your information be disclosed to others?

    If you are a healthcare provider, information about you and information about the services you provide are publicly available for users who are interested in making appointments and obtaining your services through our website.

    The information you choose to share will be disclosed with the doctors and healthcare providers you choose to disclose such information with.

    We may use service providers to help us provide you with our services. These service providers will have access to some of your information, but only to the extent necessary for them to perform the services you ask them to do. Third party service providers (such as IT service providers, for the purpose of enabling them to provide, manage or administer services we offer); payment systems operators and financial institutions; government bodies and/or regulators; law enforcement agencies and other parties to meet any legal or regulatory requirements or obligations in accordance with local or international applicable law.

    We may disclose information about you to companies within group subject to the terms of this privacy policy and in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party subject to the terms of this privacy policy.

    We also may need to disclose your personal information or any other information we collect about you if we determine in good faith that such disclosure is needed to comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; to protect your rights, property or your safety, Doc990 or another party; enforce the terms of service or other agreements with you; or respond to claims that any posting or other content violates third-party rights.

    Please note that we do not sell or pass your personal information to third parties (other than as set out in the paragraph above). For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you use our service.

    We disclaim responsibility for potential disclosures or loss of information or data by any service provider or doctor you choose to disclose your information to or any third party.

  6. Cookies

    We may use cookies to record details to recognize repeat users, and each cookie expires after a certain period of time. We use cookies for several reasons, including: to authenticate your identity and to improve our services.

  7. Information Security

    We recognize that you are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and / or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

    Although we make good faith efforts to store personal information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your personal information. If at any time during or after our relationship we believe that the security of your personal information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date. You can update that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification.

  8. Changes to this privacy policy

    Any modifications to this privacy policy will be notified to you by publishing the changes on this website. If you do not agree to future changes to this privacy policy, you must stop using the services after the effective date of such changes.